Our Promise
We want you to love every piece from The Polished Petal. If something isn't quite right, we'll make it easy to return or exchange it.
Return Window
You have 30 days from the date your order is delivered to request a return or exchange.
Eligible Items
Items must be unworn, unwashed, with tags attached, and in their original condition.
For hygiene reasons, the following are final sale and cannot be returned: undergarments, intimates, and earrings.
How to Start a Return
Email us at thepolishedpetalstore@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions.
Return Shipping
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Damaged, Defective, or Wrong Items
Something arrived damaged, defective, or not what you ordered? Contact us within 7 days of delivery with photos, and we'll make it right with a replacement or a full refund — at no cost to you.
Refunds
Refunds are issued to your original payment method within 5–10 business days after we receive your return.
Exchanges
Exchanges are processed as a return plus a new order for the item you'd like instead — this gets your new piece to you fastest.
Shipping Times
Orders ship from our overseas fulfillment partner and arrive in 5–10 business days. You'll receive tracking information once your order ships.